Robuxo
PLN

SUPPORT

How can we help you? Send a ticket or join our Discord server.

SUPPORT ONLINE: OPERATORS READY TO HELP

HOW OUR SUPPORT WORKS

3 simple steps to resolve your issue.

1. Login to your account

If you don't have an account, create one in a few seconds.

2. Create a support ticket

Provide details about your query or select a recent order.

3. Chat on live support

Receive response and communicate with our team in real-time.

Create Support Ticket
AVERAGE RESPONSE TIME
Our team responds in less than 15 minutes on average.

FREQUENTLY ASKED QUESTIONS (FAQ)

How to open a support ticket?
Simply log into your Robuxo account, go to the "Support" tab in the left sidebar, and fill out the short form with the ticket subject, category (e.g., payments, technical support), and message content.
What is the waiting response time?
Our team's average response time is under 15 minutes during working hours. When an admin replies to your ticket, you will see the new message in real-time directly in the ticket chat.
How do I link a ticket to an order?
When creating a ticket in the client dashboard, you can select one of your recent orders in the "Related order" field. This will allow our team to diagnose your case faster.
Do I need to have an account?
Yes, having an account is necessary to submit and view support tickets. This ensures full data security and allows live two-way chat with the Robuxo administrator.